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Manettas Seafood Market

FAQ

We are here to help you with any enquiry. Here are some more frequently asked questions from our valued customers that may be just the answer you're looking for!

Where does my Manettas Seafood Market Seafood come from?

At Manettas Seafood Market we put a lot of pride into sourcing and selecting the best quality seafood available from our network of suppliers. With years of experience in the industry, and generations of seeing huge amounts of product, we have quality at the forefront of every order.

Why should I order from Manettas Seafood Market?

Our goal is to give seafood lovers the ability to have access to a wider range of seafood than they normally have ease of access to. We showcase a vast range of products that are not normally easily accessible -we wanted to open the doors of the seafood industry to Australia, delivering across NSW, QLD, VIC and ACT metro and regional areas.

What is the minimum order?

The minimum order is $40.00

What is the Delivery Charge

Sydney
Flat Rate Delivery – $12.50

Orders over $150 qualify for Free Delivery for Flat Rate Delivery Only

Premium Delivery – $16.50

Same Day Delivery – $19.80

Central Coast

Flat Rate Delivery- $19.80

Wollongong & the Southern Highlands

Flat Rate Delivery- $19.80

Newcastle | Hunter Region & ACT Canberra

Flat Rate Delivery- $19.80

NSW Regional

Flat Rate Delivery- $19.80

Melbourne & Mornington Peninsula

Flat Rate Delivery- $19.80

Brisbane

Flat Rate Delivery- $19.80

Gold Coast

Flat Rate Delivery- $19.80

Sunshine Coast

Flat Rate Delivery- $19.80

What is the deadline for placing an order?

We want to make seafood as accessible as possible-

Sydney
Order by 10am for SAME DAY delivery in Sydney 5 days a week or order up to 25 days in advance

Central Coast
Delivery 4 days a week or order up to 25 days in advance.

Wollongong & the Southern Highlands

Delivery 6 days a week or order up to 25 days in advance.

Newcastle | Hunter Region & ACT Canberra

Delivering every Tuesday and Friday or order up to 25 days in advance.

NSW Regional

Delivering every Wednesday or order up to 25 days in advance.

Melbourne & Mornington Peninsula

Delivery 6 days a week or order up to 25 days in advance.

Brisbane

Delivery 6 days a week or order up to 25 days in advance.

Gold Coast

Delivering Wednesdays, Fridays & Sundays or order up to 25 days in advance.

Sunshine Coast

Delivery 6 days a week or order up to 25 days in advance

Can I order in advance?

Yes – you can order up to 25 days in advance to prepare for your upcoming event or dinner party

Christmas Orders will open 2 months before Christmas and continue until we are full!

What are the delivery times?

You can select your preferred day and time slot for your delivery – you will receive an SMS and tracking information giving you an estimated delivery time

Delivery time slots

Sydney

Monday – Sunday:
9am til 2pm
12pm til 5pm
4pm til 8pm

Same Day Delivery Available – Orders by 10am

Central Coast

Monday, Tuesday, Friday & Saturday 

9am til 5pm

Wollongong & Southern Highlands

Monday – Saturday

9am til 5pm

Newcastle | Hunter Region 

Tuesday & Friday 

9am til 5pm

NSW Regional 

Wednesday 

9am til 5pm

ACT Canberra 

Tuesday & Friday 

9am til 5pm

Melbourne & Mornington Peninsula 

Monday – Sunday 

9am til 5pm

Brisbane 

Monday – Sunday 

9am til 5pm

Gold Coast 

Wednesday, Friday & Sunday 

9am til 5pm

Sunshine Coast 

Tuesday – Saturday 

9am til 5pm

Can I get same day delivery?

Only in Sydney.

If you order before 10am you can get the delivery on the same day – 5 days a week in Sydney.

You will have the option of getting delivery 12pm til 5pm or 4pm til 8pm.

Can I get a narrower window of delivery time?

Premium delivery is available in Sydney only, offering a two hour window of delivery in your preferred time slot.

What if by chance a certain product isn’t available?

Seafood is a wild product and can be seasonal. We don’t see this being a common event, however if it does occur, we will call you and discuss – we do our very best to ensure that we are able to offer all products, however, with seafood being such a dynamic industry if this does happen we will be in touch.

How do you set your pricing?

Our pricing is set every day based on fluctuations in the market. We have a dedicated team of professionals that set the pricing based on movements and seasonality of product within the market.

Why don’t you charge by the kilo for your fish?

We do to an extent. We want to be able to sell seafood in a user friendly way. Most people don’t know how much a whole salmon weighs for instance – we have taken the guess work out of it and strive to put prices with a minimum weight of a fish.

For example – Your salmon price will be based on a price per kilo on a minimum weight listed, if the fish is larger you will NOT be charged any more and your price per kilo decreases.

Although your product is based on a per kilo basis, you will be paying for the minimum weight even if we send you larger fish.

Don’t you lose money by selling fish like this?

We have a team of experts putting together our pricing to ensure we can meet the requirements as close as possible – pricing of seafood is very dynamic and our team constantly keep themselves informed of what is happening within the market.

I have placed an order but didn’t receive a confirmation email?

Please give us a call on 1300 095 746 or send us an email to [email protected]

How do I know when my order is on its way?

If you have supplied a mobile phone number, you will be notified by text message for your estimated delivery time and when your delivery is on the way.

All VIC, QLD, ACT and NSW Regional deliveries will receive a text message the evening before the selected delivery day so you can track your order and estimated delivery time.

What if I am not home?

If you are not home we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control – your delivery will be packed with ice to ensure optimum freshness.

If by chance you receive your order offsite – then we will require photo identification in order to ship out your seafood.

Are your trucks refrigerated?

Yes – all our trucks are completely refrigerated ensuring your order is under temperature control all the way to your doorstep.

Do you re-collect the boxes my order is delivered in?

We have chosen recyclable boxes made of a minimum of 70% natural elements. The boxes are 100% recyclable – we all need to do our part for the environment.

My order has not arrived- what do I do?

Give us a call on 1300 095 746 or email us at [email protected] and we can track the truck to ensure it is on the way.

What is the delivery charge?

Sydney

Delivery is $12.50 within a chosen 4 hr window

If you would like a 2hr window premium delivery is $16.50

Same Day Delivery is $19.80 Sydney Wide

Central Coast

Delivery charge is $19.80

Wollongong & the Southern Highlands

Delivery Charge is $19.80

Newcastle | Hunter Region & ACT Canberra

Delivery charge is $19.80

NSW Regional

Delivery charge is $19.80

Melbourne & Mornington Peninsula

Delivery charge is $19.80

Brisbane

Delivery charge is $19.80

Gold Coast

Delivery charge is $19.80

Sunshine Coast

Delivery charge is $19.80

What if I am not happy with the seafood you sent me?

If you are unhappy with a specific product for quality reasons, please contact our customer support team on 1300 095 746 or email in to [email protected] on the day of delivery.

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